Cancellation & Refund Policy

1. Order Cancellation

• Orders can be cancelled within 2 hours of placing the order, before dispatch/shipping.
• Once an order is shipped or dispatched, it cannot be cancelled.
• Catering orders require a minimum of 24 hours notice for cancellation.

2. Refund for Canceled Orders

If cancellation is made within the allowed time frame, a full refund will be processed to the original payment method.

3. Damaged or Defective Products

• Customers must report damaged or defective products within 24 hours of delivery.
• Proof such as photos or videos must be provided for verification.
• Refunds will be processed only after successful verification of the reported issue.
• In cases of partial damage, a partial refund may be issued.

4. Non-Refundable Items

• Edible items once delivered, unless defective or damaged.
• Customized catering orders.
• Orders delivered to an incorrect address provided by the customer.
• Digital gift cards and non-tangible items.

5. Refund Process

• Refunds will be initiated only after proper verification of the issue.
• The amount will be credited to the original payment method.
• Processing time: 7–10 working days, depending on your bank/payment provider.
• For inquiries, contact us at srimaccafes@gmail.com.

6. Policy Updates

SRI MAC CAFES reserves the right to update or modify this Cancellation & Refund Policy at any time. Updates will be posted on this page with the revised "Last Updated" date.